gtg999 Privacy Policy

What information is collected

The following types of information may be collected when you register on the gtg999 platform and use its services:

• Identity information: Full name, date of birth, national ID card or passport number.
• Contact information: Email address, mobile number.
• Financial information: bKash, Nagad, Rocket, or bank account details — for transaction processing purposes only.
• Technical information: IP address, browser type, device information, cookie data, and login logs.
• Gameplay information: Betting history, win/loss records, preferred game categories.
• Communication records: Messages and complaints submitted via live chat or email.

Purpose of using information

The information collected is used for the following purposes:

• To create, verify, and manage your account.
• To securely process deposit and withdrawal transactions.
• To provide customer support services — such as 24/7 live chat support.
• To prevent fraudulent activity, money laundering, and other criminal acts.
• To support the implementation of responsible gaming policies.
• To ensure the technical development and security of the platform.
• To meet legal obligations when required.
• To send personalized offers and bonus information (you can opt out of this at any time).

Data storage and protection

gtg999 uses industry-standard security technology to keep your information safe. Our servers are protected by SSL (Secure Socket Layer) encryption, which keeps your data completely private from third parties during transfer.

• All sensitive financial information is stored in encrypted form.
• Passwords are never stored in plain text — they are hashed.
• Regular security audits are conducted.
• Firewalls and access controls are in place to prevent unauthorized access.
• Data retention periods are determined based on legal requirements and the need to provide services.

However, no online service is 100% secure. You are therefore advised to keep your account password confidential and not share it with anyone.

Sharing information with third parties

gtg999 never sells, rents, or commercially transfers your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment processors: Only to the extent necessary for bKash, Nagad, Rocket, and bank transfer processing.
• Legal authorities: To the relevant authorities in the case of a valid legal order or investigation.
• Technical service providers: Trusted technology partners who assist in operating the platform — under strict confidentiality agreements.
• Anti-fraud organizations: To investigate money laundering or fraudulent activity.

Beyond the above, your information will not be shared with anyone without your written consent.

Cookies and tracking technologies

The gtg999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. They are used for the following purposes:

• To remember your login status.
• To save your preferences and settings.
• To analyze site usage and improve services.
• To manage security verification processes.

You can control cookies by changing your browser settings. However, disabling cookies may limit some functionality of the site.

Your rights

As a registered user of gtg999, you have the following rights:

• Right to access information: You can request to know what information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you can request that your information be deleted.
• Right to restrict processing: In certain cases, you can ask us to limit the use of your information.
• Right to stop marketing: You can stop receiving promotional emails or messages at any time.
• Right to lodge a complaint: You can raise a complaint if our privacy policy is violated.

To exercise these rights, send an email to [email protected] or contact us via 24/7 live chat.

Data retention period

Your personal information will be retained for as long as your account is active and necessary for providing services. Even after an account is closed or deactivated, relevant information may be kept for a specified period for legal obligations, dispute resolution, or fraud prevention.

Financial transaction records may be retained for an extended period in accordance with regulatory requirements.

Privacy of minors

gtg999 strictly does not provide services to persons under the age of 21. We do not knowingly collect information from minors. If we are informed that someone under the age of 21 has opened an account, that account and all associated information will be deleted immediately.

If you become aware that a minor has registered on gtg999, please notify us at [email protected].

International data transfers

In operating the gtg999 platform, your data may sometimes be processed on servers outside Bangladesh for technical reasons. In such cases, we ensure that the transfer is carried out under appropriate security measures and that the protection standard of your information is maintained.

Right to change this policy

gtg999 reserves the right to update or change this privacy policy at any time. In the case of significant changes, we will notify you by email or through the platform. Continued use of the site after changes will be understood as your acceptance of the updated policy.

We recommend reviewing this page regularly so that you remain aware of the latest privacy policy.

Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live chat: 24/7 support available in Bengali.

We will review your request as quickly as possible and with the utmost importance. Thank you for being with gtg999 — protecting your trust and privacy is our primary goal.